Mitel Licensable Items
Depending on the Mitel Performance Analytics licensing policy, every device may require a license and may support additional optional licensable capabilities.
The following table summarizes the license tiers that support Mitel Performance Analytics system features for Mitel specific devices and applications. The capabilities that fall under the Mitel Premium Software Assurance license come standard with Mitel Performance Analytics. Additional capabilities are offered under the Mitel Premium Software Assurance Plus license, which must be purchased separately.
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Mitel Premium Software Assurance |
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Mitel Premium Software Assurance Plus |
| Mitel Devices & applications | MiVoice Business | MiVoice Border Gateway | MiCollab, Mitel Standard Linux (MSL) | MiVoice Office 250 | MiVoice Contact Center Business | MiVoice Call Recorder | MiVoice MX-ONE |
MiVoice Connect | MiVoice 5000 | MX-ONE Application Server | Mitel Probe |
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| Performance Monitoring & Alarms | |||||||||||
| Voice Quality Metrics |
SIP Set Voice Quality Ratings (R Factor), Softphone SIP VQ |
SIP Teleworker Sets, Minet and SIP, SIP Trunks, Softphone SIP VQ |
SIP Set Voice Quality Ratings (R Factor) Over Multiple Interfaces |
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SIP Set Voice Quality Ratings (R Factor) |
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| Trunk Utilization |
Digital and SIP Trunk |
SIP Trunk |
Route and Gateway |
Digital and SIP Trunk |
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| Extension and Terminal Registration |
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| Network Testing |
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| IP Set Inventory |
Including Disconnected Set Alarm |
Including Disconnected Set Alarm and Teleworker |
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| IP Service Level Agreement |
For up to 4 remote hosts |
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| System Performance Metrics |
CPU, Memory and Interface Statistics |
CPU, Memory, File Systems and Interface Statistics |
CPU, Memory, File Systems and Interface Statistics |
CPU and Memory |
CPU, Memory, File Systems and Interface Statistics |
CPU, Memory, File Systems and Interface Statistics |
CPU, Memory and Interface Statistics |
CPU, Memory and Interface Statistics |
CPU, Memory and Interface Statistics |
CPU, Memory, File Systems and Interface Statistics |
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| Services Availability Monitoring |
For Critical MiContact Center Business Services |
For Critical MiVoice Services |
For MiCollab Advanced Messaging, CMG, InAttend and ACS Media Server |
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| Network Interface Statistics |
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| System Alarms |
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+ SNMP Event |
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| System Information |
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+ Mitel Service ID |
+ Mitel Service ID |
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| System Reachability and Availability |
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| Inventory Reporting | |||||||||||
| Device and Extension Inventory |
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Teleworker Set Inventory |
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| Inventory |
System Hardware, Software Information, Hardware ID and App Record ID |
System Hardware, Software Information, Hardware ID and App Record ID |
System Hardware, Software Information, Hardware ID and App Record ID |
System Hardware, Software Information, Hardware ID and App Record ID |
System Hardware, Software Information, Hardware ID and App Record ID |
Software Information |
System Hardware, Software Information, Hardware ID and App Record ID |
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| License Inventory |
Including Node and Cluster |
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System, Port, Key Attribute System and Key Attribute Post |
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| Advanced Inventory Reports |
User, Set, License and Service |
User, Set, License and Service |
User, Set, License and Service |
User, Set, License and Service |
User, Set, License and Service |
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| Capacity Reporting | |||||||||||
| Trunk Capacity |
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Route Capacity |
HQ Server only |
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| Audio Web Video Port Usage |
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| Advanced Management | |||||||||||
| Scheduled and On-Demand Remote and Off-Site Backup |
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HQ Server and Distributed Voice Server only |
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| Scheduled Collection and Central Storage of SMDR Records |
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| Schedule and On-Demand Device Upgrade (MSL v12 and later only) |
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Some licensing entitlement is based on the total count of IPT users. See "Aggregate Licensing and IPT Users" for details.