Resetting Two-Factor Authentication for a User Account

To reset two-factor authentication for a user, do the following:

1.  Select Users from the System Administration menu.

2.  In the System Users window, search for the user who requires their 2FA reset.

3.  Click the Edit button beside the user's name.

4.  In the user's account details window, under Two-Factor Authentication, click the Reset button.

2FA is now reset for the user. On the next log in, the user is prompted to set up 2FA for their account.