Alarm Analytics

Access Alarm Analytics by clicking the icon in the top right corner of the Alarms panel to expand it and see its tabs.

The Alarm Analytics tab allows you to customize your alarm management environment to help you see more easily the alarms that matter most to you. Alarms analytics allows Mitel Performance Analytics to learn from your behavior and from the behavior of other users to optimize how alarm information is presented. The alarms that are deemed to be the most important to you are shown first.

On the Alarms Analytics tab, alarms are presented according to their rating, which is a measure of the alarm’s importance to you. An alarm’s rating trends up when the following types of events occur:

The alarm is assigned to you or someone else.

The alarm is assigned a trouble ticket number or a trouble ticket is updated.

You flag the alarm as a favorite.

You click through to a sub-container or device from the Alarms panel of a parent container dashboard.

An alarm’s rating trends down when the following types of events occur:

An alarm is hidden or cleared.

You unflag the alarm as no longer a favorite.

These actions are monitored at three levels: your actions, all actions performed on alarms that share a label, and all actions performed by users globally, across the entire MPA system.

Click on the Show Ratings button to display the current alarm rating trend. In the following example, the top two alarms have a high rating due to a medium organization trend ( ) and a high label trend ( ), even though there is no personal trend ( ).