The system has detected a serious problem that severely impairs the service and immediate attention is required.

A problem has been detected and is leading to the serious degradation of the service. Many users may be affected.

A minor problem has been discovered that may affect the service. This alarm is raised whenever the system is less than 100% operational.

A potential or impending service problem has been detected before any significant effects have been felt.

The status of the device or service is indeterminate or unknown. This event can occur in a number of situations:

This is a new device that has been configured in Mitel Performance Analytics but has not yet been connected to it, either directly or using a Probe.

There is a network communications failure between the device and Mitel Performance Analytics. This may be due to an authentication error, a local network problem or an Internet connectivity issue.

The Probe responsible for reporting the status of the device has failed to communicate with Mitel Performance Analytics. In this case, all of the devices being monitored by this Probe are placed into the indeterminate state.