Correlating SMDR Records with Voice Quality Data

You can correlate SMDR call records with voice quality data when you are troubleshooting calls on the following devices:

MiVoice Business—Mitel Performance Analytics collects voice quality records and SMDR data from MiVoice Business devices, as well as from MiVoice Border Gateway devices that are deployed in conjunction with MiVoice Business devices.

MX-ONE—Mitel Performance Analytics collects voice quality records and SMDR data from MX-ONE devices.

Note: The call correlation feature works independently from the capability in MPA to collect and store SMDR records. You can use both features concurrently.

Before you Begin

Ensure that MiVoice Business devices are configured to allow SMDR collection. Verify that SMDR is on for external calls and that the trunk routes have SMDR enabled in their Class of Service options. When SMDR collection is enabled, the MiVoice Business streams SMDR records from the system IP address on port 1752; MPA must be able to connect to this port to collect data.

If you deploy MiVoice Boarder Gateway devices in conjunction with MiVoice Business devices, ensure that the devices are monitored by the same probe.

SMDR collection on MX-ONE devices is enabled automatically. MX-ONE uses port 9878 to connect to MPA; ensure that the port is accessible.

 

Configure Call Correlation for the Device

Complete the following steps in Mitel Performance Analytics.

1.  Navigate to the container where the device is located and select System Administration > Container Settings.

2.  Enable Call Correlation and click Save.

3.  Navigate to the device and from the device dashboard, select System Administration > [Device] Settings.

4.  Enable the following settings, depending on the device type:

For MiVoice Business and MiVoice Border Gateway devices, enable IP Set Inventory Monitoring.

For MX-ONE devices, enable Extension and Terminal Inventory.

5.  Click Save.

6.  Wait 15 minutes for data collection, then select Network Data > Voice Quality Queries >All Calls and verify that data is being collected.

 

View Correlated Data

To view correlated data in Mitel Performance Analytics, use the VQ–All Calls query:

1.  Select Network Data > Voice Quality Queries > VQ–All Data.

2.  Identify call segments that had low R values.

3.  Group the voice quality records according to the MPA call ID by dragging the MPA Call ID column into the header.

4.  Review the grouped data to identify the parties that were affected by poor call quality, as well as any patterns in the occurrences of poor call segments.