Configure the following settings:

Name—If necessary, change the name of the MiContact Center Business

Probe—Verify that the suggested Probe is correct. Mitel Performance Analytics preselects the Probe that was created by the Flex Deployment Wizard. If needed, select a different Probe from the drop-down list.

Container—If necessary, change the Container where the device is located.

Description—Enter a description for the MiContact Center Business.

In the IP Address/FQDN field, enter the address or domain name of the device.

If no Probe is used, the IP address or domain name must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address or domain name must be reachable from the Probe.

Select the Enabled check box to enable fault and performance monitoring.

Configure the DSCP to use for ping packets. You can choose from Best Effort (0), High Priority (46), or a variety of Assured Forwarding (AF) or Class Selector (CS) settings.

Configure the following settings:

SNMP Version—SNMP v1, v2C or v3. Mitel recommends SNMP v2C for MiContact Center Business call servers.

SNMP Port

Community String

You must also configure SNMP on the MiContact Center Business device. See "MiContact Center Business SNMP Configuration".

For more information on SNMP configuration, see "SNMP Configuration".

Set the HTTP protocol to use for alarm collection. The default is HTTPS.

To display the Service Sets dashboard panel and monitor services, enable Windows Service Monitoring. See "Service Sets Panel" for details on monitoring services.

Configure the following options:

Version: Select the MiContact Center Business version to use. The supported versions are: Version 6, Version 7, Version 8, Version, and Version 10.

Deployment Type: The options depend on the version selected.

Version 6:

Contact Center Manager: This is the central server hosting the MiContact Center Business manager.

Remote Server: This is a remote server used to offload the central MiContact Center Business manager.

Webchat Server: This is a server that provides Webchat services.

Version 7:

Contact Center Manager: This is the central server hosting the MiContact Center Business manager.

Remote Server: This is a remote server used to offload the central MiContact Center Business manager.

Version 8, Version 9, and Version 10: Enterprise or Standalone

The type of server you choose depends on how the MiContact Center Business has been deployed. For additional details, refer to your MiContact Center Business user documentation.

Configure the remaining device options based on the selected version.

Version 6 or Version 7:

Multimedia Contact Center: If enabled, select the check box for monitoring.

IVR: If enabled, select the check box for monitoring

SQL Server: If there is a SQL server database in the MiContact Center Business server, select the type. Options are: none, SQL Server, and SQL Express.

Version 8, Version 9, or Version 10:

Server Location: Select one of Local or Remote.

IVR: If enabled, select the check box for monitoring.

Message and Routing: If enabled, select the check box for monitoring.

Multimedia: If enabled, select the check box for monitoring.

Workforce Management: If enabled, select the check box for monitoring.

SQL Server: If there is a SQL server database in the MiContact Center Business server, select the type. Options are: none, SQL Server, and SQL Express.

To display the MiContact Center Business Licenses dashboard panel enable Display Licenses. See "MiContact Center Business Licenses Panel".

Provide interface filters if required. See "Interface Filter Configuration" for details.

Select the Enabled check box to enable maintenance mode for the device. Enter a message to display when the device is in Maintenance Mode.