Services Panel

This panel shows a list of monitored services and their status. This panel is available for the following devices types:

MX-ONE Application Server

MiVoice Call Recording

MiContact Center Business

Mitel CX

MiCollab Advanced Messaging

MiContact Center Business

MiContact Center Enterprise

MiContact Center Office

Mitel Business Dashboard

Generic Server

Red Box Call Recorder

InnLine Voice Mail

Services are grouped into sets and are presented in Services Views. Mitel Performance Analytics provides Service sets for each supported device based on the expected services for that device type:

Most device types have a single Service set.

The MX-ONE Application Server can have up to four Service sets depending on your configuration choices: Virtual Reception Services (includes ACS Media Server), CMG Services, inAttend Services, and MiCollab AM Services. See "Configuring Mitel Performance Analytics for MX-ONE Application Server".

The MiContact Center Business and Mitel CX can have multiple Services depending on your configuration choices. See "Configuring Mitel Performance Analytics for MiContact Center Business " or "Configuring Mitel Performance Analytics for MITEL CX".

Mitel Performance Analytics provides a default Service Set View for each supported device type except for the Generic Server. For the Generic Server, you must create an initial Service Set View based on its default All Services Service Set.

You can create, save and share your own custom Service Sets and Service Set Views by expanding the panel. Custom Service Set Views can contain only one Service Set.