Service Sets Panel

This panel shows a list of monitored services and their status. This panel is available for the following devices types: MX-ONE Application Server, MiVoice Call Recording, MiContact Center Business, MiCollab Advanced Messaging, MiContact Center Business (K8s), MiContact Center Enterprise, MiContact Center Office, Mitel Business Dashboard, Generic Server, Red Box Call Recorder, and InnLine Voice Mail.

Services are grouped into Service Sets and are presented in Service Set Views. Mitel Performance Analytics provides Service Sets for each supported device based on the expected services for that device type:

Most device types have a single Service Set.

The MX-ONE Application Server can have up to four Service Sets depending on your configuration choices: Virtual Reception Services (includes ACS Media Server), CMG Services, inAttend Services, and MiCollab AM Services. See "Configuring Mitel Performance Analytics for MX-ONE Application Server".

The MiContact Center Business can have up to four Service Sets depending on your configuration choices. See "Configuring Mitel Performance Analytics for MiContact Center Business ".

Mitel Performance Analytics provides a default Service Set View for each supported device type except for the Generic Server. For the Generic Server, you must create an initial Service Set View based on its default All Services Service Set.

You can create, save and share your own custom Service Sets and Service Set Views by expanding the panel. Custom Service Set Views can contain only one Service Set.