MiVoice Business SMDR Collection

You must configure the MiVoice Business to enable SMDR collection. The type of configuration depends on the selected SMDR collection method: FTP or socket. See "SMDR Collection" for details.

If you select the FTP method, make sure that the following options are enabled on the MiVoice Business:

SMDR is on for external calls and that the trunk routes have SMDR enabled in their Class of Service options.

"SMDR file transfer support" is enabled under "SMDR options".

To receive the SMDR file, Mitel Performance Analytics temporarily changes the “External FTP configuration” on the MiVoice Business call server. The configuration is reset immediately after the file is sent by the MiVoice Business call server.

If you select the socket method, make sure that SMDR is on for external calls and that the trunk routes have SMDR enabled in their Class of Service options. The MiVoice Business streams SMDR records from the system IP address on port 1752.