SMDR Collection
Mitel Performance Analytics provides collection and central storage for SMDR records from Mitel MiVoice Business call servers, MiVoice Office 250 systems, MiVoice 5000 systems, and Avaya IP Office systems.
For Mitel MiVoice Business call servers, you can select the collection method: FTP or socket:
For the FTP method, Mitel Performance Analytics instructs the IPBX to send the SMDR file to Mitel Performance Analytics through FTP. The files are collected hourly, daily, weekly or monthly. The files can then be stored locally or you can have Mitel Performance Analytics send it to a remote file server using FTP, SFTP or FTPS (implicit or explicit). The remote file server can be either on the customer network or a distant network reachable over the Internet.
For the socket method: Mitel Performance Analytics connects to the device using a local TCP socket and stores SMDR records as they are produced, as a file on the Probe. Every hour, the collected SMDR Record file is uploaded either to secure offsite storage (Amazon S3) or to a file server using FTP, SFTP or FTPS (implicit or explicit). This file server can be either on the customer network or a distant network reachable over the Internet.
For MiVoice Office 250 systems, MiVoice 5000 systems, and Avaya IP Office systems, Mitel Performance Analytics connects to the device using the socket method.
As with the MiVoice Business, Mitel Performance Analytics stores SMDR records as they are produced, as a file on the Probe. Every hour, the collected SMDR Record file is uploaded to one of the following locations:
For cloud-based installations, a secure offsite storage (Amazon S3)
For on-premise installations, the Mitel Performance Analytics server’s file system file store
A file server using FTP, SFTP or FTPS (implicit or explicit). This file server can be either on the customer network or reachable over the Internet.
Mitel Performance Analytics retains an SMDR file for up to 31 days. SMDR files can be downloaded using the scheduler Recent Results query.
CAUTION: To retain SMDR files longer than 31 days, you must provide alternate storage and move the files there before they are erased by Mitel Performance Analytics.