Configuring Mitel Performance Analytics for MITEL CX

Do the following steps:

1.  From the device dashboard, select System Administration> Mitel CX Settings.

2.  Configure the following settings:

Setting

Description

General Settings

 

Configure the following settings:

Name—If necessary, change the name of the Mitel CX.

Probe—Verify that the suggested Probe is correct. Mitel Performance Analytics preselects the Probe that was created by the Flex Deployment Wizard. If needed, select a different Probe from the drop-down list.

Container—If necessary, change the Container where the device is located.

Description—Enter a description for the Mitel CX.

IP Networking

In the IP Address/FQDN field, enter the address or domain name of the device.

If no Probe is used, the IP address or domain name must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address or domain name must be reachable from the Probe.

Fault and Performance Monitoring

Select the Enabled check box to enable fault and performance monitoring.

Ping DSCP

Configure the DSCP to use for ping packets. You can choose from Best Effort (0), High Priority (46), or a variety of Assured Forwarding (AF) or Class Selector (CS) settings.

SNMP Configuration

Configure the following settings:

SNMP Version—SNMP v1, v2C or v3. Mitel recommends SNMP v2C for Mitel CX call servers.

SNMP Port

Community String

You must also configure SNMP on the Mitel CX device. See "MITEL CX SNMP Configuration".

For more information about SNMP configuration, see "SNMP Configuration".

Mitel CX API

HTTP Version: Set the HTTP protocol to use for alarm collection. The default is HTTPS.

Windows Service Monitoring

Select the Enabled checkbox to display the Services dashboard panel and monitor services. See "Services Panel" for details on monitoring services.

Mitel CX Service Monitoring

Configure the following options:

Version: Select Version 1.

Deployment Type: Select the type of server that hosts the Mitel CX. The options are Enterprise or Standalone. For information about deployment types, refer to your Mitel CX user documentation.

IVR: If IVR is enabled on the device, select the check box for monitoring

Message and Routing: If enabled on the device, select the check box for monitoring.

Multimedia: If this option is enabled on the device, select the check box for monitoring.

Workforce Management: If enabled on the device, select the check box for monitoring.

SQL Server: Select SQL Express. Choose this option if you are using a SQL Express server database in the Mitel CX server, or if you are using an external SQL server.

Licenses

To display the Mitel CX Licenses dashboard panel, enable Display Licenses. When enabled, the Licenses panel displays a list of the different types of Mitel CX licenses found on the device and whether they are enabled or not, or the number available for each type.

Interface Filters

Provide interface filters if required. See "Interface Filter Configuration" for details.

Maintenance Mode

Select the Enabled check box to enable maintenance mode for the device. Enter a message to display when the device is in Maintenance Mode.

Device Message

Optionally specify the device message.

3.  Click Save to save your changes.

A Probe connectivity check is automatically run and verifies the configuration.