Configuring Mitel Performance Analytics for Mitel Interaction Recorder

Complete the following steps:

1.  From the device dashboard, select System Administration >Mitel Interaction Recorder.

2.  Configure the following settings:

Setting

Description

General Settings

 

Configure the following settings:

Name—If necessary, change the name of the Mitel Interaction Recorder device.

Probe—Verify that the suggested Probe is correct. Mitel Performance Analytics preselects a Probe with the fewest container levels between it and the device. If needed, select a different Probe from the drop-down list.

Container—If necessary, change the Container where the device is located.

Description—Enter a description for the device.

IP Networking

In the IP Address/FQDN field, enter the address or domain name of the device.

If no Probe is used, the IP address or domain name must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address or domain name must be reachable from the Probe.

Fault and Performance Monitoring

Select the Enabled check box to enable fault and performance monitoring.

Ping DSCP

Configure the DSCP to use for ping packets. You can choose from Best Effort (0), High Priority (46), or a variety of Assured Forwarding (AF) or Class Selector (CS) settings.

SNMP Configuration

Configure the following settings:

SNMP Version—SNMP v1, v2C or v3.

SNMP Port

Community String

You must also configure SNMP on the Mitel Interaction Recorder device. For more information, see "SNMP Configuration" and "Mitel Interaction Recorder SNMP Configuration".

Event Stream

Select the Display Event Stream check box to have the Event Stream panel display on the device dashboard. See "Event Stream Panel" for details.

Interface Filters

To enable Interface Filtering, enter the following information:

Names

Types

See "Interface Filter Configuration" for details.

Maintenance Mode

Select the Enabled check box to enable maintenance mode for the device. Enter a message to display when the device is in Maintenance Mode.

Device Message

Optionally specify the device message.

3.  Click Save to save your changes.

Clicking Save automatically runs a Probe connectivity check and verifies the new configuration.