Configuring Mitel Performance Analytics for Workforce Optimization K8s

Do the following steps:

1.  From the device dashboard, select System Administration > Workforce Optimization (K8s) Settings.

2.  Configure the following settings:

Setting

Description

General Settings

 

Configure the following settings:

Name—If necessary, change the name of the Workforce Optimization (K8s).

Probe—Verify that the suggested Probe is correct. Mitel Performance Analytics preselects the Probe that was created by the Flex Deployment Wizard. If needed, select a different Probe from the drop-down list.

Container—If necessary, change the Container where the device is located.

Description—Enter a description for the Workforce Optimization (K8s).

Fault and Performance Monitoring

Select the Enabled check box to enable fault and performance monitoring.

Ping DSCP

Configure the DSCP to use for ping packets. You can choose from Best Effort (0), High Priority (46), or a variety of Assured Forwarding (AF) or Class Selector (CS) settings.

SNMP Configuration

Configure the following settings:

SNMP Version—SNMP v1, v2C or v3. Mitel recommends SNMP v2C for Workforce Optimization call servers.

SNMP Port

Community String

SNMP support must be enabled for the monitored server with the same community string as that configured in Mitel Performance Analytics.

Ensure the server is configured to:

Allow management traffic from the Probe for off-net monitoring or from the Internet for on-net monitoring.

Send SNMP traps to the Probe if you want the Event Stream panel to appear on the device dashboard.

Event Stream

Select the Display Event Stream check box to have the Event Stream panel display on the device dashboard. See "Event Stream Panel" for details.

Windows Services Monitoring

Select the Windows Service Monitoring check box to have the Service Sets panel display on the device dashboard. See "Service Sets Panel" for details.

Interface Filters

Provide interface filters if required. See "Interface Filter Configuration" for details.

Maintenance Mode

Select the Enabled check box to enable maintenance mode for the device. Enter a message to display when the device is in Maintenance Mode.

Device Message

Optionally specify the device message.

3.  Click Save to save your changes.

A Probe connectivity check is automatically run and verifies the configuration.