Alarm Status

An alarm can have the following status:

New: This is the initial status for all alarms.

Assigned: Mitel Performance Analytics changes the status to Assigned when you enter trouble ticket information for the alarm.

Monitor: Use this status for an alarm currently being monitored.

Resolved: Use this status when the issue that caused the alarm has been resolved. Setting the alarm to Resolved also registers the ticket end time.

Dispatched: Use this status when you need to dispatch resources to investigate or resolve the issue

8x5: Use this status for an alarm that is processed only between the times of 8:00 am to 5:00 pm in the customer’s local time zone.

Cleared: This status indicates an alarm that has been cleared by the device that generated the alarm.

Forced Clear: This status indicates an alarm that has been cleared by Mitel Performance Analytics instead of the device that generated the alarm.

Acknowledged: Some alarms, such as those dealing with connectivity, persist on the Alarms panel even after they are cleared. You must acknowledge them before they are removed. See "Acknowledging Alarms".

Hidden: Use this status to hide an alarm from the dashboard alarm list. See "Hiding and Unhiding Alarms".

Note: The status of an alarm can be set manually with the Edit Alarm Information panel or automatically by Mitel Performance Analytics.