MiCollab Alarms

The following MiCollab alarms appear most often on the Mitel Performance Analytics Alarms panel and the Alarm Analytics panel. Additional device alarms are possible.

Note: The MiCollab Alarms panel only displays critical and major alarms generated in MSL (Mitel Standard Linux). It does not display minor alarms generated by MSL or the system. However, all threshold alarms that are set in Mitel Performance Analytics for MiCollab do display as intended, including minor alarms.

Refer to MiCollab user documentation for details on these alarms and others. See https://www.mitel.com/document-center/applications/collaboration/micollab.

Your MiCollab user documentation may also provide more troubleshooting resources.

"Server Running Out of Resources"

Alarm source: Device

Description: The number of users provisioned is about to exceed the limit of available VM resources as per the MiCollab Engineering Guidelines. Refer to the Virtual Appliance Deployment Guide to determine how to upgrade your VM configuration and resources based on system capacity needs. See https://www.mitel.com/document-center/technology/virtualization/virtual-appliance-deployment-guide/all-releases/en/virtual-appliance-deployment-guide.

"Server Out of Resources"

Alarm source: Device

Description: This alarm indicates that the number of provisioned users has exceeded the limit of available VM resources as per the MiCollab engineering guidelines. Refer to the Virtual Appliance Deployment Guide to determine how to upgrade your VM configuration and resources based on system capacity needs. See https://www.mitel.com/document-center/technology/virtualization/virtual-appliance-deployment-guide/all-releases/en/virtual-appliance-deployment-guide.

"ucserver status Alarm"

Alarm source: Device

Description: This MiCollab platform has a UC Server. There is a UC Server alarm in the MiCollab alarm table that Mitel Performance Analytics cannot retrieve the full details.

"MiCollab Client Service status Alarm"

Alarm source: Device

Description: This MiCollab platform has a client service. There is a client service alarm in the MiCollab alarm table that Mitel Performance Analytics cannot retrieve the full details.

"MBG connectivity Alarm"

Alarm source: Device

Description: This MiCollab platform has an MBG. There is an MBG connectivity issue reported in the MiCollab alarm table that Mitel Performance Analytics cannot retrieve the full details.

"SSH authentication failed"

Alarm source: Mitel Performance Analytics

Description: The Probe's attempt to log in to the device over SSH failed.

Possible Cause: The device username and password was incorrectly configured in Mitel Performance Analytics.

"<Port_Name> Port Usage threshold exceeded"

Alarm source: Mitel Performance Analytics

Description: The configured port usage threshold has been exceeded. <Port_Name> is one of audio, enhanced video, or web/video. See "Threshold Configuration"

"Disk Swap Space Usage threshold exceeded"

Alarm source: Mitel Performance Analytics

Description: The configured disk swap space usage threshold has been exceeded. See "Threshold Configuration".