MiVoice Business Alarms
The following MiVoice Business alarms appear most often on the Mitel Performance Analytics Alarms panel and the Alarm Analytics panel. Additional device alarms are possible.
Your MiVoice Business user documentation may also provide more alarm information and additional troubleshooting resources. See https://www.mitel.com/document-center/business-phone-systems/mivoice-business/mivoice-business.
Mitel Performance Analytics does not alter the severity of the alarms provided by MiVoice Business. The MiVoice Business uses its own alarm categories (different than those for Mitel Performance Analytics) and percentages to determine the severity of its alarms. You can use the SET THRESHOLDS ESM maintenance command to change the threshold values at which a call control resource loss triggers a minor, major, or critical alarm. Refer to ESM online help for full details.
"x out of y SIP Link / Lines / Digital Links / ICP Comms unavailable."
Alarm source: Device
Description: Device has the indicate number of lines currently offline.
"x out of y Backup Failure unavailable."
Alarm source: Device
Description: Backup on the device has failed.
"x out of y VM Port Status unavailable."
Alarm source: Device
Description: Connection to the indicated number of Voicemail services has been lost.
"0 out of 1 SDS Sys Data unavailable."
Alarm source: Device
Description: Issue syncing data between cluster members.
"0 out of 1 Lic Violation unavailable."
Alarm source: Device
Description: Device is using some features or resources that are not supported by the Mitel license
"Missing set DN: xxxx, MAC xx:xx:xx:xx:xx:xx"
Alarm source: Mitel Performance Analytics
Description: The Set Inventory Disconnect Alarms feature is enabled. A handset connected to the MiVoice Business is offline.
"License _______ threshold exceeded"
Alarm source: Mitel Performance Analytics
Description: The indicated device alarm has exceeded the configured threshold (for example, 80% of total licensed SIP Trunks).
Notes: Use the Threshold panel to configure the threshold.
"Unable to retrieve data: Login operation failed in 3300"
Alarm source: Mitel Performance Analytics
Description: Probe attempted to log in to the MiVoice Business system to retrieve data, but failed.
Possible Cause: The device username and password was incorrectly configured in Mitel Performance Analytics.
"Voice Quality threshold exceeded"
Alarm source: Mitel Performance Analytics
Description: Recent calls have had poor quality.
Possible Cause: May indicate network or resource performance issues.
Notes: Use the Threshold panel to configure the threshold.
"Disk Swap Space Usage threshold exceeded"
Alarm source: Mitel Performance Analytics
Description: The configured disk swap space usage threshold has been exceeded. See "Threshold Configuration".
"Resiliency Failover from Admin, Cluster: _________ : 1."
Alarm source: Device
Description: Device failover has been triggered. Handsets are now reporting to the specified standby device.
Notes: You can configure Mitel Performance Analytics to report this alarm with either Minor or Major severity. If configured to Major severity, the alarm is downgraded to Minor when the IP sets start rehoming to their primary controller. The alarm is cleared when all of the sets are rehomed. The alarm is reported for the MiVoice Business that is acting as the secondary system.