MX-ONE Route Capacity Reports

Route capacity information is viewed in the following ways in Mitel Performance Analytics:

Schedule and run ongoing static reports that are emailed to recipients. See "Report Generation Procedure".

View and filter report data in a dashboard view. See "Report Dashboard Views".

Note: This feature is only available with the Mitel Premium Software Assurance Plus license.

To view route capacity data in Mitel Performance Analytics, Route Capacity Reporting must be enabled in the MX-ONE settings in Mitel Performance Analytics. See "Configuring Mitel Performance Analytics for MX-ONE".

The purpose of the Route Capacity report is to identify under and over utilized routes for MX-ONE as well as changes and trends in route usage over time. The route capacity information provided not only shows you important statistics including the grade of service (GoS) and route utilization over the busy hour, it also provides recommendations to meet GoS targets.

The busy hour is the 60 minute window when the highest call rate occurred. This helps to identify if the route has enough capacity to keep dropped calls within an acceptable grade of service and inform you if you have too much capacity during the busy hour.

Grade of service is defined as the percentage of outbound dropped calls over outbound attempted calls. The industry standard for acceptable call loss is 1 - 2%.

Route capacity report data is presented in the following sections:

Recommended Actions: The number of channels that can be removed for each trunk to achieve industry standard GoS of 1 and 2 percent.

Caution: Make sure that you have collected route utilization data for a period of at least a month before removing any route channels.

Busy Hour Summary

Busy Hour Statistics: The statistics for each route over the busy hour.

The name of the route

The time of Busy Hour

The direction of the calls: Inbound, Outbound, and Combined

The number of channels

Maximum traffic in Erlangs

Peak route utilization as a percentage

Number of calls

Number of blocked calls

Actual GoS

Busy Hour Capacity Analysis: The analysis of the number of channels required to meet 2% and 1% GoS goals compared against the actual number of channels for each route.

Busy Hour Trend: Displays the maximum traffic during the busy hour on a weekly basis, in tabular and graphic format, for each route, as well as a total for all routes, within the selected reporting period.

Busy Hour by Day: Displays the busy hour number of calls, maximum traffic, number of blocked calls, and blocked calls as a percentage on a day-by-day basis, in tabular and graphic format, for each route, as well as a total for all routes, within the selected reporting period.

For grouped routes, the data is aggregated by group in the report. For information on grouping routes, see "Configuring MX-ONE Route Groups"