MiVoice Border Gateway Alarms

The following MiVoice Border Gateway alarms appear most often on the Mitel Performance Analytics Alarms panel and the Alarm Analytics panel. Additional device alarms are possible.

Note: The MiVoice Border Gateway Alarms panel only displays critical and major alarms generated in MSL (Mitel Standard Linux). It does not display minor alarms generated by MSL or the system. However, all threshold alarms that are set in Mitel Performance Analytics for MiVoice Border Gateway do display as intended, including minor alarms.

Detailed MiVoice Border Gateway alarm information is available at: https://www.mitel.com/document-center/applications/mivoice-border-gateway.

Your MiVoice Border Gateway user documentation may also provide more troubleshooting resources.

"Voice Quality threshold exceeded"

Alarm source: Mitel Performance Analytics

Description: Recent calls have had poor quality.

Possible Cause: May indicate network or resource performance issues.

Notes: Use the Threshold panel to configure the threshold.

"The connection to port 6810, the SRC Connector Port, was not successful. "

Alarm source: Mitel Performance Analytics

Description: The Probe needs to access the device on port 6810 to retrieve data.

Possible Cause: May indicate firewall issues or MBG misconfiguration. Enable the "Call Recording" option on the Server-Manager page to determine cause.

"MBG connectivity Alarm"

Alarm source: Device

Description: There is a connectivity alarm in the MBG alarm table that Mitel Performance Analytics cannot retrieve the full details.

"MBG status Alarm"

Alarm source: Device

Description: There is a Status alarm in the MBG alarm table that Mitel Performance Analytics cannot retrieve the full details.

"MiCollab Client Service status Alarm"

Alarm source: Device

Description: The MBG is part of a MiContactCenter Business platform. There is a Client Service alarm in the MBG alarm table that Mitel Performance Analytics cannot retrieve the full details.

"Minimum MOS threshold exceeded"

Alarm source: Device

Description: Recent calls have had poor quality.

Possible Cause: May indicate network or resource performance issues.

"SSH authentication failed"

Alarm source: Mitel Performance Analytics

Description: The Probe's attempt to log in to the device over SSH failed.

Possible Cause: The device username and password was incorrectly configured in Mitel Performance Analytics.

"License _______ threshold exceeded"

Alarm source: Mitel Performance Analytics

Description: The indicated device alarm has exceeded the configured threshold (for example, 80% of total licensed SIP Trunks).

Notes: Use the Threshold panel to configure the threshold.

"Disk Swap Space Usage threshold exceeded"

Alarm source: Mitel Performance Analytics

Description: The configured disk swap space usage threshold has been exceeded. See "Threshold Configuration".

"Commissioning Approval Pending for Certificate ID xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"

Alarm source: Mitel Performance Analytics

Description: The Probe has tried to authenticate with the MBG. Its certificate must be manually accepted from the Server-Manager page.

Remedial Action: Approve the Probe certificate using the MBG Server-Manager page. See "Accepting the Mitel Performance Analytics Certificate Request at the MiVoice Border Gateway".