Voice Quality Queries
Mitel Performance Analytics provides the following initial set of Voice Quality (VQ) queries. Additional queries can be configured with the Reports menu item.
| Query Name | Description |
|---|---|
|
Voice Quality by Hour of Day |
Displays VQ metrics for the hours of the day. Metrics include the number and percent of good, fair, poor, or bad calls; the hour of the day they occurred, and the total number of calls. |
|
Bad calls in the last 30 days |
Displays brief details of all bad calls recorded in the last 30 days. |
|
Worst Performing DNs (#) |
Displays the number of calls with bad or poor quality for the worst directory numbers associated with a device. The chart view displays up to a maximum of the worst 20 items. |
|
Worst Performing DNs (%) |
Displays the percentage of poor quality calls for the worst directory numbers associated with a device. The chart view displays up to a maximum of the worst 20 items. |
|
Worst Performing Devices (%) |
Displays the number of calls with bad quality for the worst devices in a container. The chart view displays up to a maximum of the worst 20 devices. |
|
VQ - All Data |
Displays an overview of all calls recorded and associated VQ metrics for each call. By default, only a day’s worth of data is displayed in the query. You can select to view the query by week or by month, however; because this query reads individual voice quality records from the database, selecting a longer time period results in longer processing times. By default, all the VQ data is displayed in the table view. However, you can view one of the available shared views: Bad Calls by Department Bad Calls by Location Bad Calls by Subnet |
These queries and their associated charts are available for all device types that have their VQ data gathered.