Emergency Response Alarms
Mitel Performance Analytics listens for incoming Emergency Response (ER) SNMP traps from MiVoice Business and MiVoice MX-ONE devices. When such a trap is received, Mitel Performance Analytics acknowledges the trap by sending an SNMP Set message to the source device. Mitel Performance Analytics then generates a Major ER alarm that it displays its alarm list. The alarm message contains details about the emergency call, such as the extension that made the call and the time of the call. The ER alarm never expires and must be acknowledged by a Mitel Performance Analytics user.
Note: This feature is only available with the Mitel Premium Software Assurance Plus license.
You can also create an alert profile to send a notification to one or multiple persons when an ER alarm occurs. See "Configuring Alert Profiles".
When Mitel Performance Analytics sends an SNMP Set message to the source MiVoice Business or MX-ONE following an incoming ER SNMP trap, it expects a response. If it fails to get the expected response, Mitel Performance Analytics tries again up to five times. If after five attempts it still does get the expected response, Mitel Performance Analytics generates an Indeterminate alarm. As with all Indeterminate alarms, it can expire.
All actions and events on ER alarms are tracked in a separate Emergency Call audit log.
Typical emergency response alarm actions include:
Emergency call has been made.
Alarm status has been updated to Forced Clear.
Ticket has been assigned ticket number 4892.
Alarm has been favorited.
To activate Emergency Response alarms:
Ensure you configure Mitel Performance Analytics with the Read/Write SNMP community string, not the Read Only community string.
For MiVoice Business see "MiVoice Business SNMP Configuration For MiVB Before 9.0" or "MiVoice Business SNMP Configuration For MiVB and MiVB EX Version 9.0 and Later".
For MiVoice MX-ONE see "MiVoice MX-ONE SNMP Configuration"
Ensure you enable Emergency Notification Alarms.
For MiVoice Business see "Configuring Mitel Performance Analytics for MiVoice Business "
For MiVoice MX-ONE see "Configuring Mitel Performance Analytics for MX-ONE".