SIP Trunk Utilization Reports

This report is designed for Mitel customers who are using a subscription model to license channels. The report displays the number of trunks used as well as call traffic data for inbound and outbound calls, busy outbound calls, and blocked calls. Call volume is represented in segments per hour over the course of the reporting period.

You can use the SIP Trunk Utilization Report in conjunction with the existing Trunk Capacity Report. Compare the reports to determine how many trunks you are using, how many calls have been blocked, and whether your trunks are under- or over-utilized.

Devices that support the SIP Trunk Utilization Report include:

MiVoice Business

MiVoice Connect HQ Server

The report is available at the device level only; you must run the report from the dashboard of the device. You can schedule and run ongoing reports that are emailed to recipients. For more information, see "Report Generation Procedure".

To view SIP trunk utilization data in Mitel Performance Analytics, the following settings must be configured:

Traffic Monitoring must be enabled for digital and SIP trunks in the device settings in Mitel Performance Analytics. See "Configuring Mitel Performance Analytics for MiVoice Business " and "Configuring Mitel Performance Analytics for a MiVoice Connect HQ Server"

For MiVoice Business devices, Traffic Data Collection for digital and SIP trunks must also be enabled in the device settings. See "MiVoice Business Digital Trunk and SIP Trunk Utilization Monitoring Configuration".

Note: This feature is only available with the Mitel Premium Software Assurance Plus license.