Common System Alarms
You may see the following common alarms on the Mitel Performance Analytics Alarms panel and the Alarm Analytics panel. They are generated by Mitel Performance Analytics and can apply to any monitored device.
Additional device-specific alarms are possible as described in the following topics:
"MiVoice Border Gateway Alarms"
"MiContact Center Business Alarms"
"MiCollab Advanced Messaging Alarms"
"Mitel Interaction Recorder Alarms"
“SNMP unreachable”
Alarm source: Mitel Performance Analytics
Description: The Probe cannot reach the device.
“Uptime threshold exceeded”
Alarm source: Mitel Performance Analytics
Description: Device is reporting uptime that is less than the configured threshold.
Possible Cause: Device likely rebooted recently
Notes: Use the Threshold panel to configure the uptime period. Alarm may be a false positive if triggered after approximately 498 days.
“Ping Packet Loss threshold exceeded”
Alarm source: Mitel Performance Analytics
Description: Probe has not been able to get a ping reply from the device for a configure time period. The device may be offline.
Notes: Use the Threshold panel to configure the time period.
"CPU threshold exceeded"
Alarm source: Mitel Performance Analytics
Description: Processor usage on the device is running high, possibly impacting performance.
Notes: Use the Threshold panel to configure the threshold.
"Memory Usage threshold exceeded"
Alarm source: Mitel Performance Analytics
Configurable through Thresholds screen
Description: Physical memory on the device may be running low, possibly impacting performance
Notes: Use the Threshold panel to configure the threshold.
"Probe not reporting"
Alarm source: Mitel Performance Analytics
Description: The Probe assigned to this device has not checked in to the Mitel Performance Analytics server for some time.
Possible Cause: Probe may be powered off or blocked by network issues.
"New device, information not yet available"
Alarm source: Mitel Performance Analytics
Only appears on newly created devices
Description: Mitel Performance Analytics has not yet collected information from the device.
"No probe configured"
Alarm source: Mitel Performance Analytics
Description: Device is configured, but there is no Probe assigned to monitor it.
"This Device is in maintenance mode."
Alarm source: Mitel Performance Analytics
Description: This alarm is for your information only. Mitel Performance Analytics is in maintenance mode for this device. All other alarms for this device are suppressed.
"Unlicensed Capability: xxxxxxxxx"
Alarm source: Mitel Performance Analytics
Description: An optional feature has been enabled for this device and the required license has not been applied yet.