Upgrading MSL Based Devices
MSL based devices can be upgraded through Mitel Performance Analytics. Device upgrade is supported on MSL version 12.1.7.0 and higher for the following devices:
MiVoice Business v10.1 and later
MiVoice Border Gateway v11.6.0.137 and later
A message banner displays on the container and device dashboards indicating if there are MSL devices that need to be upgraded. The banner includes links to the associated device dashboards. You can also view the Upgrade Queries to view a list of the MSL devices that have upgrades available to them. See"Upgrade Queries".
Device upgrade information is displayed in the Device Upgrade Panel. This panel is displayed on container dashboards that includes MSL devices. It is also displayed on the device dashboard for any MSL devices. For details, see "Device Upgrade Panel".
MSL devices can be upgraded in two ways:
Manually upgrade individual devices. See "Manually Upgrade an MSL Device".
Schedule upgrades for one or multiple devices. See "Scheduling an Operation".
NOTES:
To execute upgrades for MSL based devices, you must have the Mitel Premium Software Assurance Plus license.
Before upgrading MiVoice Business and MiVoice Border Gatway devices in Mitel Performance Analytics, you must manually upgrade the Service Link blade to 12.1.7.0.
As part of the upgrade process you complete pre and post-upgrade checklists for the devices to be upgraded. These checklists are in the Upgrade Plan and the options can be configured to fit your organization's needs. See "Configuring Device Upgrade Checklist Options".
For scheduled upgrade operations, the following activities must still be completed manually in the Upgrade Plan:
Before the scheduled upgrade begins, the pre-upgrade checklist must be completed manually. To skip the pre-upgrade checklist, select the "Skip the upgrade checklist" option in the Device Operation scheduler. See "Scheduling an Operation".
Once the device upgrade operation is completed, you must then manually complete the post-upgrade checklist for each of the upgraded devices.
Once an upgrade is run, you can view the results in the Device Operations Results queries. See "Device Operations Results"
If an upgrade fails, you can view the upgrade failed messages in the Status window of the Upgrade Plan for on-demand upgrades. For scheduled upgrades, you can view the failed messages in the Device Operations Results - All Scheduler Results Activity query. For more information, see "Troubleshooting Failed Device Upgrades".
Device Upgrade Notifications and Alarms
Notification alarms can be configured to let you know when:
A new device version is available for upgrade.
The pre-upgrade checklist is incomplete for a device that has upcoming scheduled upgrade.
To configure these alarms see "Configuring Device Upgrade Notification Alarms".
The device upgrade notification alarms can be added to Alert Profiles using custom filter profiles. This allows you to receive a notification when these alarms are raised. See "Configuring Alert Profiles".
The Alarms panels for the container and device dashboards display any related notification and device upgrade alarms. For a list of all of the device upgrade alarms see "Device Upgrade Alarms". The device upgrade alarms are triggered during the upgrade process.
All operations and actions related to device upgrades is tracked in the Audit Log. See "Audit Log".