Add Devices for Traditional Deployments
Before running the Device Creation Wizard, create a container and from within that container, complete the following steps:
1. From the container dashboard, select System Administration > Device Creation Wizard.
2. Select the deployment type Traditional Devices.
3. Provide an optional prefix for the device names. This prefix is added to each device name that is created by the wizard. This is useful if you are adding devices for a specific location, or if you are service provider, you can identify the devices created by customer name.
4. Specify the number of each of the Mitel devices to add to Mitel Performance Analytics. You can add up to 10 of each device type. The devices that can be added through the Wizard include:
MiVoice Border Gateway
MiVoice Business
MiCollab
MiContact Center for Business
Mitel Interaction Recorder
5. Click Start.
6. For the Probe, configure the following settings:
|
Setting |
Description |
|---|---|
|
General Settings
|
Configure the following settings: Name—If necessary, change the name of the Probe. Container—If necessary, change the Container where the device is located. Description—Enter a description for the Probe. |
|
IP SLA Monitoring |
Select the Enabled check box to enable IP SLA monitoring. Enter up to four IP SLA targets, specifying either the target IP address or the FQDN. Recommended IP SLA targets include your trunk provider and other critical systems like email, CRM, or any remote network segment that might be involved in a call path. For each target, you can specify Differentiated Services Code Point (DSCP) settings. You can choose from Best Effort (0), High Priority (46), or a variety of Assured Forwarding (AF) or Class Selector (CS) settings. Note: If setting up SLA monitoring for SIP trunks, SIP Trunks must be configured on Mitel devices. For information see https://productdocuments.mitel.com/AEM/Applications/micollab/8.0/en/NuPoint%20Unified%20Messaging/HTML5/tug/configure_sip_trunking.htm. |
|
Probe Software Override |
Select the JAR URLcheck box for troubleshooting purposes. It allows for installation of special software. It is used only with assistance from |
|
Probe Diagnostics |
Select the Collect JVM Stats and Collect Probe Status check boxes to display additional diagnostic tools. The tools should be used and interpreted with assistance from |
|
Network Testing |
Select the Enable check box to indicate that the probe can be used as a test agent for Network Testing. Select the Shared check box to make the test agent shareable to other test agents for SIP Call tests within the container hierarchy. Notes: Network Testing is not supported for MiCloud Flex on Google Cloud environments. MSL Blade and Windows probes do not support the Network Testing functionality. |
|
SIP Publish Voice Quality |
Provide the following: SIP Port: This is the port that the probe uses to listen for SIP voice quality messages. The default port number is 5160. Protocol: Specify the protocol to use. Select one of UDP or TCP. NOTES: For probes added and configured prior to the Mitel Performance Analytics 3.3 release, the default port value is 5060. After updating the port number, it may take up to 15 minutes for the change to take effect. |
|
Maintenance Mode |
Select the Enabled check box to enable maintenance mode for the device. Enter a message to display when the device is in Maintenance Mode. |
|
Device Message |
Optionally specify the device message. |
|
Remote Access |
Users can configure the Probe to: Never allow port forwarding, thereby blocking all remote access capabilities Allow port forwarding only to those devices monitored by the Probe Allow port forwarding for all devices on the subnet the Probe is connected to, thereby allow remote access to devices not monitored by the Probe |
7. For each MiVoice Border Gateway, configure the following settings:
|
Setting |
Description |
|---|---|
|
General Settings
|
Configure the following settings: Name—Provide a name for the MiVoice Border Gateway Description—Enter a description for the MiVoice Border Gateway |
|
IP Networking |
Enter the IP address of the MiVoice Border Gateway. If no Probe is used, the IP address must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address must be reachable from the Probe. |
|
SNMP Configuration |
Configure the following settings: SNMP Version—SNMP v1, v2C or v3. SNMP Port Community String You must also configure SNMP on the MiVoice Border Gateway device. For more information, see "MiVoice Border Gateway SNMP Configuration". |
|
MSL |
Enter the MSL Administration password for the MiVoice Border Gateway. |
8. For each MiVoice Business, configure the following settings:
|
Setting |
Description |
|---|---|
|
General Settings
|
Configure the following settings: Name—Provide a name for the MiVoice Business. Description—Enter a description for the MiVoice Business. |
|
IP Networking |
Enter the IP address of the MiVoice Border Gateway. If no Probe is used, the IP address must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address must be reachable from the Probe. |
|
SNMP Configuration |
Configure the following settings: SNMP Version—SNMP v1, v2C or v3. Mitel recommends SNMP v1 for MiVoice Business call servers. SNMP Port Community String You must also configure SNMP on the MiVoice Business device. For MiVoice Business before v9.0 see "MiVoice Business SNMP Configuration For MiVB Before 9.0". For MiVoice Business v9.0 and later, see "MiVoice Business SNMP Configuration For MiVB Before 9.0" |
|
MiXML |
Enter the following MiXML credentials: System username System password IMPORTANT: The credentials entered here must be the exact same as the credentials provided for MiVoice Business. |
|
MSL |
Enter the MSL Administration password for the MiVoice Business. |
9. For each MiCollab, configure the following settings:
|
Setting |
Description |
|---|---|
|
General Settings
|
Configure the following settings: Name—Provide a name for the MiCollab. Description—Enter a description for the MiCollab. |
|
IP Networking |
Enter the IP address of the MiCollab. If no Probe is used, the IP address must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address must be reachable from the Probe. |
|
SNMP Configuration |
Configure the following settings: SNMP Version—SNMP v1, v2C or v3. Mitel recommends SNMP v1 for MiVoice Business call servers. SNMP Port Community String You must also configure SNMP on the device. For more information, see "MSL/MiCollab SNMP Configuration" |
|
MSL |
Enter the MSL Administration password for the MiCollab. |
10. For each MiContact Center Business, configure the following settings:
|
Setting |
Description |
|---|---|
|
General Settings
|
Configure the following settings: Name—Provide a name for the MiContact Center Business. Description—Enter a description for the MiContact Center Business. |
|
IP Networking |
Enter the IP address of the MiContact Center Business. If no Probe is used, the IP address must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address must be reachable from the Probe. |
|
SNMP Configuration |
Configure the following settings: SNMP Version—SNMP v1, v2C or v3. Mitel recommends SNMP v1 for MiVoice Business call servers. SNMP Port Community String You must also configure SNMP on the device. For more information, see "MiContact Center Business SNMP Configuration". |
|
MiContact Center Service Monitoring |
Configure the following settings: Version—Select the version of the MiContact Center Business. Version 6, 7, 8 and 9 are supported. Server Type—For version 6 and 7, select the server type: Contact Center Manager Remote Server Webchat Server Deployment Type— For versions 8 and 9, select the deployment type: Enterprise Stand Alone Server Location—For versions 8 and 9, select the server location: Local Remote Multimedia Contact Center—For version 6 and 7, If Multimedia Contact Center is enabled, select the check box for monitoring. IVR—If IVR is enabled, select the check box for monitoring. Message and Routing—For versions 8 and 9, if Message and Routing is enabled, select the check box for monitoring. Multimedia—If Multimedia is enabled, select the check box for monitoring. Workforce Management—For versions 8 and 9, if Workforce Management is enabled, select the check box for monitoring. SQL Server—If there is a SQL server database in the MiContact Center Business server, select the type. Options are: none, SQL Server, and SQL Express. |
11. For each Mitel Interaction Recorder, configure the following settings:
|
Setting |
Description |
|---|---|
|
General Settings
|
Configure the following settings: Name—Provide a name for the MIR. Description—Enter a description for the MIR. |
|
IP Networking |
Enter the IP address of the MIR. If no Probe is used, the IP address must be reachable from Mitel Performance Analytics. If a Probe is deployed, the IP address must be reachable from the Probe. |
|
SNMP Configuration |
Configure the following settings: SNMP Version—SNMP v1, v2C or v3. SNMP Port Community String You must also configure SNMP on the Mitel Interaction Recorder device. For more information, see "SNMP Configuration" and "Mitel Interaction Recorder SNMP Configuration". |
12. Click Complete to finish the setup and save your changes.
13. On the Setup Complete page do one of the following:
Click here to complete the probe configuration. For details, see Mitel Performance Analytics Probe Installation and Configuration Guide.
Click Return to Dashboard to exit the wizard
The devices are created and can be viewed in the current container. You can further configure these devices as required.
"Configuring Mitel Performance Analytics for MiVoice Border Gateway"
"Configuring Mitel Performance Analytics for MiVoice Business "
"Configuring Mitel Performance Analytics for Mitel MSL/MiCollab"
"Configuring Mitel Performance Analytics for MiContact Center Business "
"Configuring Mitel Performance Analytics for Mitel Interaction Recorder"